Join Jazeera Airways as a Passenger Service Agent
Hey there! Are you someone who thrives in a fast-paced airport environment and genuinely enjoys helping people? Jazeera Airways is looking for Passenger Service Agents to join our team at Terminal 5 in Kuwait.
This isn't just another customer service job – you'll be the face of our airline, making sure every passenger's journey starts and ends with a positive experience. From check-in to boarding and everything in between, you'll play a crucial role in keeping our operations smooth and our passengers happy.
What You'll Be Doing?
As part of our frontline team, you'll:
- Handle passenger check-in, boarding, and arrival processes using our airline systems
- Verify travel documents and make sure everything meets regulatory requirements
- Provide special assistance to passengers who need extra help – including families, unaccompanied minors, and VIPs
- Manage gate operations to ensure our flights depart on time
- Help with baggage services and handle any lost luggage situations
- Answer passenger questions and provide accurate flight information
- Maintain our high standards for safety, security, and customer service
We're Looking For Someone With:
- Education: High School Diploma or equivalent (graduation preferred)
- Languages: Proficiency in English (other languages are a bonus!)
- Experience: At least 1 year in an airline or airport environment
- Certifications: Valid DG, SMS, and AVSEC certifications
- Personality: A positive, professional attitude with great problem-solving skills
- Skills: Great communication and customer service abilities
- Tech Skills: Comfort with computers and ability to learn airline systems
- Availability: Flexibility to work various shifts – including early mornings, nights, and weekends
You'll Thrive Here If You:
- Stay calm and professional when things get busy
- Enjoy working as part of a team
- Can handle multiple tasks in a high-pressure environment
- Take pride in your professional appearance and conduct
- Genuinely care about creating great customer experiences
Why Join Jazeera Airways?
- Be part of a growing airline with a great reputation
- Work in the dynamic environment of Terminal 5
- Build a career in the aviation industry
- Join a supportive team that values your contribution
If you're ready to start an exciting career where no two days are the same, we'd love to hear from you!