Launch Your Aviation Career in Dubai with Emirates Group
Ready to take your career to new heights? The Emirates Group is looking for passionate individuals who want to be part of the world's most recognized aviation brand. Whether you thrive in the bustling airport environment or prefer connecting with customers through digital channels, we have a place for you in our customer service family.
When you join our team, you'll embark on a comprehensive training journey that covers everything from our systems to advanced customer service techniques. Then, you'll find your home in one of our specialized teams across Emirates Airport Services, dnata, Marhaba services, or our Contact Centre.
Where Could You Fit In Our Team?
I. Frontline Airport Roles – Where Every Day Brings New Faces
Airport Services Agent (EK/dnata)
You'll be the welcoming face that sets the tone for our passengers' journeys. From check-in counters to boarding gates, you'll ensure every traveler experiences the seamless service we're famous for. Your attention to detail and warm hospitality will make all the difference in creating memorable travel experiences.
Marhaba Services Agent
Step into our premium service team where you'll provide white-glove treatment to VIPs, unaccompanied minors, and passengers needing special assistance. This role is all about anticipating needs and delivering exceptional care that makes every passenger feel valued from curb to cabin.
II. Contact Centre Role – The Voice of Emirates
Contact Centre Agent
As the voice behind our brand, you'll connect with customers across the globe through phone, chat, and social media. Whether answering flight inquiries or resolving travel concerns, you'll be the calm, knowledgeable professional that customers trust. Your digital communication skills will shine as you provide real-time support that keeps our passengers informed and confident.
What We're Looking For
Essential Requirements for All Roles:
- Fluency in spoken and written English (additional languages are always welcome)
- A levels or High School certificate
- Natural interpersonal skills and customer service mindset
- Comfort with shift work patterns
- Basic computer skills (Microsoft Office suite)
- Willingness to wear uniform for customer-facing positions
Additional Requirements for Contact Centre Roles:
- Proficiency in English PLUS one of these languages: Arabic, French, Czech, German, Italian, Japanese, Cantonese, Mandarin, Russian, Spanish, Polish, Portuguese
- Strong sales orientation with customer-focused approach
- Fast, accurate typing skills for digital communication roles
Why Choose Emirates Group?
- World-Class Training: We invest in your development with comprehensive systems and service training
- Global Environment: Work alongside colleagues from over 150 nationalities
- Travel Perks: Enjoy exclusive industry discounts on flights and hotels worldwide
- Career Growth: Build a long-term career with one of aviation's most respected brands
- Flexible Options: Choose from full-time or part-time arrangements that suit your lifestyle
Whether you're guiding passengers through Dubai International Airport or supporting them from our contact centre, you'll be upholding the service standards that make Emirates Group exceptional. Every day, you'll make a real difference in travelers' experiences.
Details
Company: The Emirates Group
Employment Type: Full-time
Job Location: Dubai, United Arab Emirates